— Case Study · Source · CRO Programme Build8-Month Engagement · 4 Markets · 2026

How SOURCE went from zero tests to a €300k CRO programme in six months.

A B2B promotional-merchandise brand with a developer, a designer, and no testing infrastructure. Dayo ran the audit, shipped 20+ tests across four markets, and handed a working operation back to the in-house team. Not a retainer — a capability built to outlive the engagement.

6-Month Revenue Lift

+€300k

Paid the engagement back by month 2

Biggest Single Win

+128.9%

Mobile menu · 99.99% significance

Audit Recommendations

100+

Distilled into a 12-month roadmap

Markets Activated

4

DE · AT · CH · NL · one pipeline

01

The brief

Zero tests. No infrastructure. A capable in-house team, waiting.

The founder had built a healthy B2B operation across four European markets — a clean tech stack and an in-house team that already included a developer and a designer. The one empty seat was CRO. They had never run a single A/B test: no roadmap, no hypothesis pipeline, no testing cadence to plug into.

The brief was unusual — not a retainer. Build the programme, run it long enough for the team to internalise it, then leave the operation working behind you. Eight months, all four markets, and the programme had to outlive the engagement.

Brand

B2B promotional merchandise

Germany HQ · 4-market footprint

Starting Position

0 prior tests

No CRO infrastructure

Stack

Convert · GA4 · Hotjar

In-house dev + design

Constraint

Build it, run it, hand it over

Inside 8 months

02

What Dayo shipped

20+ tests in six months. Seven deployed sitewide. Plus a team that can run it.

The audit ran across six inputs in month one, then distilled 100+ recommendations into a scored 12-month roadmap. From there the programme worked the full funnel — PDP, PLP, homepage, cart and checkout — across all four markets.

1UX heuristic review2GA4 analytics deep-dive3Heatmap & scroll analysis430+ session recordings5Top-4 competitor benchmark6Customer sentiment

Exposed menu on mobile collection pages

PLP · deployed across 4 markets · 3 variants

WON+128.9%

PDP exit-intent for PDF quote

PDP · deployed sitewide

WON+20.9%

2-step pop-up for PDF quote form

PDP · intent then contact

WON+13.6%

PDP download CTA text change

PDP · copy test

WON+6.5%

Homepage personalisation: recently viewed

Homepage · returning visitors

WON+4.7%

PLP dynamic headline on search term

PLP · deployed sitewide

WON+4.6%

Sitewide review-widget hide test

PDP · counter-intuitive clutter test

WON+1.4%

USPs on minicart, cart, checkout (v1)

Cart funnel · retired, reworked into v2 win

LOST-9.3%

Highlight key motivators above the fold

PDP · 2 refresh variants

LOST-4.5%

Cart icon colour: orange → red

Sitewide · +6.6% clicks, never crossed significance

INCONCL.n.s.

Seven wins deployed sitewideacross all four markets, not just the German storefront — so each win compounded four times at deploy. Two losses earned their place too: Test 08's reworked v2 became one of the deployed wins.

03

The tests, up close

Three of the deployed wins, shown as they actually ran on the storefront. Screens are real test variants captured from the live experiments.

01Exposed menu on mobile collection pages

WON+128.9%

On mobile PLPs, the category menu was hidden behind a hamburger and a pair of dropdowns. Dayo tested three ways of exposing the categories directly on the page — tiles, scrolling tabs, and pill buttons. Built once, deployed across all four markets.

CONTROLHIDDEN
CONTROL HIDDEN
VARIANT ATILES
VARIANT A TILES
VARIANT BTABS
VARIANT B TABS
VARIANT C · WONPILLS
VARIANT C · WON PILLS

Variant C (pill buttons) won at +128.9% category clicks, 99.99% significance. Surfacing the categories where the thumb already was more than doubled navigation into category pages — the single biggest win of the engagement.

032-step pop-up for the PDF quote form

WON+13.6%

The inline quote form asked for everything at once. Dayo reworked it into a 2-step pop-up: step one captures intent with a single email field, step two captures the contact detail — then a clear “what happens next” confirmation.

STEP 1INTENT
STEP 1 INTENT
STEP 2CONTACT
STEP 2 CONTACT
STEP 3 · WONCONFIRM
STEP 3 · WON CONFIRM

+13.6% quotation requests. Splitting the ask lowered the cost of starting, and the confirmation step set expectations on response time — fewer abandoned half-filled forms.

04PDP download CTA text change

WON+6.5%

A copy-only test on the PDP's secondary CTA. The generic “Angebot herunterladen” (Download offer) was tested against action-specific framing — “PDF-Angebot anfordern” (Request PDF quote) — naming both the format and the outcome.

CONTROL"HERUNTERLADEN"

Dein Preis

Angebot oben berechnen

So konfigurieren Sie Ihr Produkt? ⓘ

Gesamtpreis (netto)
Gesamtpreis (brutto)
In den Warenkorb
Angebot herunterladen

📦 Muster bestellen

Zahlung nach Erhalt der Ware

Druck-Vorschau nach Bestellung

VARIANT · WON"PDF-ANGEBOT ANFORDERN"

Dein Preis

Angebot oben berechnen

So konfigurieren Sie Ihr Produkt? ⓘ

Gesamtpreis (netto)
Gesamtpreis (brutto)
In den Warenkorb
PDF-Angebot anfordern

📦 Muster bestellen

Zahlung nach Erhalt der Ware

Druck-Vorschau nach Bestellung

+6.5% downloads from copy alone. Naming the format and the outcome beat a generic verb — a zero-cost, deploy-everywhere win of exactly the kind a roadmap is built to find.

04

The results

What eight months of programme-building delivered, measured across the first six months live:

Incremental Revenue

+€300k

Across the first 6 months, the engagement paid back in month 2.

PDP Exit-Intent

+20.9%

Quote submissions · 98% confidence, deployed sitewide.

Hand-Over

Month 7

Team running the roadmap independently, on schedule.

“We'd never run a single A/B test before he showed up. Eight months later we have a 12-month roadmap, a working test cadence, and a team that runs the programme without him. The €300k in six months paid the engagement back twice over — the capability we kept is worth more.”

Founder · B2B Promotional Merchandise Brand · Germany

05

How it played out

The eight-month build, month by month: audit, run, hand over.

01

MONTH 1 · WK 1-2

Six-input conversion audit

UX heuristics, GA4 deep-dive, heatmap and scroll analysis, 30+ session recordings, a top-4 competitor benchmark, and customer sentiment from reviews and support tickets.

02

MONTH 1 · WK 3-4

100+ recommendations → 12-month roadmap

Recommendations scored by ICE (Impact, Confidence, Effort) and prioritised against revenue weight. The 12-month test roadmap was drafted and signed off.

03

MONTH 2

First tests in build · team workshop 1

Convert.com configured and a hypothesis-writing workshop run with the in-house team. Test 1 (exposed mobile menu) in build alongside Test 2 (PDP exit-intent).

04

MONTH 3

First win shipped sitewide

The mobile collection menu crossed 99.99% confidence at +128.9% and deployed across all four markets inside a fortnight. PDP exit-intent in flight.

05

MONTH 4

PDF quote pipeline reworked · workshop 2

Exit-intent and the 2-step pop-up both deployed. Workshop on test analysis and read-out rituals — the team writing their first hypotheses with oversight.

06

MONTH 5

Multi-market activation · AT and CH live

Personalisation and the experimentation framework activated on the Austrian and Swiss storefronts. One pipeline, one Convert account, roadmap rolled forward across markets.

07

MONTH 6

NL activated · €300k milestone

The Netherlands storefront went live on the framework. Six-month revenue lift crossed €300k. Team running tests with light oversight; hand-over plan agreed.

08

MONTH 7-8

Programme handed over · team independent

Final months on documentation, test-archive handover and shadowed read-outs. The team ran the roadmap independently and the engagement closed on schedule.

06

The honest retrospective

What Dayo would change next time — included because a programme you can trust is one that tells you where it bent.

Too Much, Too Soon

100+ recommendations overwhelmed month one

The full list was too much to present at once and Dayo lost a week to triage. Next build: a top-30 priority list, rest in an appendix. Same coverage, less noise.

The Useful Failure

The cart-USP loss had a v2 Dayo should have planned

Test 08 (-9.3%) surfaced a layout-versus-copy confusion in the hypothesis. The reworked v2 became a deployed win — Dayo now reserves roadmap space for the v2 cycle up front.

Align Earlier

Multi-market needed a dev kickoff sooner

Environment differences across the AT/CH/NL storefronts cost roughly two weeks. A pre-build technical kickoff is now bundled into month one of every multi-market build.

Want a programme that outlives the engagement?

Talk to Dayo

Client

SOURCE · Werbeartikel

Package

CRO Programme Build · 8 mo

Markets

DE · AT · CH · NL

Tests

20+ shipped · 7 sitewide

Result

+€300k / 6 mo